About Us

Our Story

In 2003 Sal Gaetano opened the doors to Franklin Insurance Adjusters, Inc. after being approached by clients he worked with during his employment with an adjusting firm that was about to close it’s doors. These clients saw the leadership and customer service acumen in Sal that is required to run an Independent Adjusting firm; so with the support of clients he stepped out on his own.

What began as a one-man local operation in Vineland, NJ rapidly grew into a regional firm expanding throughout the Northeast region and into the Midwest. Thanks to Franklin Insurance Adjusters, Inc. making it’s mission to keep the client’s needs and best interest at heart, the firm has evolved into what is now FIA. FIA is now a diversified national firm that customizes to the client’s needs.

YEARS OF Leadership

Combined Years of Experience

Happy Clients

Mainland States Covered

Our Philosophy

With over 115 years of experience in the claims industry in our management staff, we know that each client and individual claim is unique and has to be treated individually with customization and ability to evolve. Our philosophy and strategy are designed to meet today’s complex and intricate insurance claim demands. FIA is staffed with highly experienced adjusters in all claims disciplines enabling us to produce prompt, accurate, thorough adjusting, and subrogation services at a competitive price.

Technology plus hands on, face-to-face relationships allow us to offer what our competitors do not–a unique family feel relationship that provides integrity and awareness at every turn; giving us the FIA way! Please honor us by joining our family and letting us treat you as more than just a number and customer.

Executive Leadership


Salvatore J. Gaetano

Salvatore J. Gaetano

CEO / Founder

With over 25 years of experience in the claims industry, Sal realized his clients deserved better service, thus he founded FIA.

Craig Wheeler

Craig Wheeler

VP of Claims

Craig is the longest tenured employee of FIA and has held various multi-line positions from adjusting through management.

Michael Allen

Michael Allen

VP of Material Damage

Michael is a veteran of the claims industry and brings over 21 years of experience in material damage to our claims team here at FIA.

Jeff Cook

Jeff Cook

VP of Sales

Jeff has 21 years of successful sales experience and developing relationships in the insurance industry.

Yolanda Pratts

Yolanda Pratts

Office Manager

Yolanda has been with FIA for over 8 years starting as a CSR and advancing to Office Manager.

Join Our Team!

FIA is always looking for exceptional adjusters to join our team. Become a part of the fastest-growing nationwide adjusting firm today!